Where other contact centres use off-the-shelf tools, we have built our own AI ecosystem. 8 interconnected modules that turn every interaction into measurable performance — without ever replacing the human agent.
"AI does not automate our agents — it gives them the means to be better. Coaching, wellbeing, quality, routing: everything is steered in real time, but the decision stays human."
Inspired by Carthaginian cosmogony, our 8 modules are not stacked SaaS products — they communicate via 19 automated flows and share a single source of truth.
Real-time evaluation of every interaction across 7 criteria. Automated quality scoring, restricted-terms detection, emotional analysis.
The MAGON Oracle prescribes personalised coaching actions. 112 agent actions + 45 management actions, filtered by root cause (CKMEP).
Human risk index (IRH-A), burnout prevention (MBI), 7 disengagement solutions with automatic escalation. 80 wellbeing actions.
Incident detection, escalation and resolution with real-time SLA tracking. Automated 3-step escalation protocol.
30 gamified training modules, skill badges, adaptive quizzes. Training is triggered when AI detects a need.
Optimal assignment by skills, load and wellbeing. AI-driven multichannel routing with real-time arbitration.
Public square, certified knowledge base, internal messaging, digitalised HR. The social fabric at work.
Live AI assistant during the call: suggestions, emotional detection, AREC guide, live scoring.
The 8 modules communicate via 19 automated signals. When TANIT detects a low score, MAGON prescribes a coaching action. If DIDON detects burnout risk, ADIRIM automatically lightens the load.
Everything traced, everything explainable, everything still arbitrable by humans. That is the difference between showcase AI and operational AI.
GENEIA is a deep tech startup founded by PolyCall leadership. Our mission: reinvent the contact centre with AI, with people at the centre. TYRIA is our first product, born from 12 years of operational experience.
We don't sell AI. We use it ourselves first, on our own floors, before offering it to clients. Every line of TYRIA code has been tested by our own agents — and improved by their feedback. — La direction PolyCall
A 45-minute demonstration with your business team — not a sales pitch. You leave with an honest read on potential value for your operation.
