Founded in 2014 in Tunis, PolyCall was born from a conviction: a contact centre can be a place of excellence AND personal growth. Not a compromise — a requirement.
5 agents, 1 client, one conviction: customer relations can be a profession of excellence in Tunisia.
ISO 9001 + ISO 18295-1 + ISO 18295-2 — each standard audited separately by an accredited body.
50 advisors, French market opens, first nearshore contracts.
Move to Avenue Mohamed V (PolyCall 2). 80 advisors, ScrumMaster team structuring, large-scale multilingual operations begin.
Deep-tech subsidiary dedicated to AI R&D applied to customer relations. New headquarters at Rue Sokrate, Lac 3, La Goulette.
Proprietary AI ecosystem, 8 modules in production, 19 active AI flows, 151 API endpoints. ISO 27001 certification obtained. EcoVadis CSR audit underway, structuring of the European nearshore offering.
Customer-relations architect. 15+ years in contact centres. Founder of PolyCall (2014) and GENEIA, its deep-tech subsidiary behind TYRIA. Convinced technology must serve people — not replace them.
My conviction has stayed the same since day one: a contact centre is first and foremost a human place, where service quality cannot exist without quality of work environment.
You can't ask an advisor to love their job if you don't give them the means to do it well. Our AI, our training, our culture — it all starts there.LinkedIn — Fethi Ben Hassen
Every figure we publish is measured and audited. We never declare — we prove. Our reports are accessible, our sources are cited.
Our advisors are not interchangeable resources — they are trained, supported, valued professionals. The 3% turnover isn't an accident: it's an operational choice.
Our AI does not automate humans — it gives them the means to be better. Every algorithm remains explainable, every decision remains overridable by a supervisor.
Rue Sokrate, Kheireddine industrial zone, La Goulette · Kram. Dedicated 3,200 m² building. 100+ permanent staff, of whom 30%+ have been here from day one. IT, quality, training, AI, HR teams — everyone under one roof. We have no offices in Paris, Geneva or Brussels: our European clients (France, Switzerland, DACH, Belgium) are served from Tunis, by teams who see each other every day.
The best way to understand PolyCall is to come in. Our La Goulette premises are open for any client visit — by appointment, during operational hours.
