Real results, not promises.

Every figure is measured, audited, verifiable. Here's what our clients achieve working with PolyCall — anonymised excerpts from active or recently delivered contracts.

Overall performance 2025 · All sectors combined

+30%

Loyal staff · here since day one

✓ HR verified

91/100

Quality score, audited

✓ Audited

85%+

FCR — first-contact resolution

✓ Verified

Turnover (vs 30–40% industry)

✓ Measured

AHT

Optimised by TYRIA AI

✓ Steered

Anonymised case study

From brief to performance, enforceable proof.

Case · 01

Telecom · Europe

European telecom operator

⏱ 6 months — project delivered

Context

Migration of 200,000 subscribers to a new offer, with multichannel customer support and high retention requirements.

Solution

Dedicated team of 25 advisors trained in 2 weeks (BYRSA), real-time TANIT quality monitoring, PUNIQUE knowledge base enriched per product.

Scope

Inbound & outbound voice, chat, email — 6 days/week, 8am–10pm CET.

94%

Post-migration satisfaction

Service interruptions

Dedicated advisors

Client testimonial · Head of Operations

What convinced us about PolyCall is their transparency on figures. Everything is measured, nothing is declarative. And TYRIA gives us real-time visibility we never had with an external partner.

— Head of Operations · European telecom operator

Get the same results on your operation.

A complimentary scoping audit to understand your context and quantify the potential — no commitment, under NDA if needed.

Get the same results See our expertise