Triple ISO-certified, GDPR-compliant, audited annually. Security at PolyCall isn't a document in a drawer — it's a living process, measured and continuously improved.
Not a PDF pulled off the internet — an operational, verifiable compliance programme.
Data Protection Officer appointed, directly reachable (contact@polycall.tn).
Maintained in French and English, updated for every new processing activity, shared with clients on request.
Standard contractual annex compliant with GDPR Article 28: purposes, duration, technical and organisational measures.
Documented operational procedure, 30-day response window, exercised through agent tools.
Dedicated BYRSA module, quiz validation, annual refresh — completion rate tracked monthly.
Process approach, customer satisfaction, continuous improvement. The mother standard of quality systems.
Operational requirements specific to contact centres: training, service quality, client relationship.
Audit process underway for IT security certification. Technical measures already in place.
Documented, tested, audited technical and organisational measures.
Infrastructure hosted by a Tier III–certified operator, with redundant power and cooling.
TLS 1.3 for data in transit, AES-256 for data at rest. No client data stored in clear.
Each agent sees only what their role requires. Principle of least privilege enforced.
All client-data accesses are logged, retained 12 months, exploitable in case of incident.
Documented BCP, tested annually. RTO 4h, RPO 1h on critical services.
What we commit to — in writing, in the contract, from day one.
Non-Disclosure Agreement signed before any data exchange — template aligned with industry practice.
Your data stays yours. Full handback in usable format at end of contract — no hidden fees.
In case of a security incident, documented notification within 24 working hours. Remediation plan within 72h.
Annual summary of controls, incidents and corrective actions — available at any time to the client.
A full PDF: processing register (extract), business continuity plan, technical measures, latest ISO audit. Delivered within 48h after NDA signature.
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