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PolyCall · CSR commitment

A responsible contact centre is possible.

Since 2014, PolyCall has embedded social and environmental responsibility into every aspect of its business. Not a showcase — our operational DNA, measurable and audited.

Our belief: you cannot demand excellence from an agent if you don't give them a workplace worthy of it. Here, CSR starts with the people who run the house. — PolyCall leadership
Our commitments · 4 pillars

Measuring rather than declaring.

Pillar · 01

Environment

  • 108 tCO₂/year footprint — measured, not declared
  • 0Workplace accidents in 2025
  • EVElectric shuttle for staff
  • 2026EcoVadis assessment in progress
  • −20%Emissions reduction target by 2028
Pillar · 02

Social & human rights

  • 3%Monthly turnover (vs 30–40% sector)
  • 100+Stable permanent jobs
  • 30Continuous training modules (BYRSA)
  • AIIndividual wellbeing monitoring by DIDON
  • F=MGender pay equality
  • Anti-harassment policy & whistleblowing channel
Pillar · 03

Business ethics

  • 2026PolyCall code of ethics published
  • Triple ISO certification (9001 · 18295-1 · 18295-2)
  • CSRSystematic supplier questionnaire
  • GDPRNative European compliance
  • 0Tolerance for corruption & conflicts of interest
Pillar · 04

Responsible procurement

  • ESGCSR evaluation of our suppliers
  • TNPriority to local Tunisian suppliers
  • 📋Specifications including ESG criteria
  • Annual supply-chain audit
Transparency · Public documents

Everything we publish is verifiable.

The numbers behind our responsibility.

108t
CO₂/year — measured footprint
✓ Measured
0
Workplace accidents in 2025
✓ Audited
3%
Turnover (vs 30–40% sector)
✓ Verified
100+
Stable permanent jobs
✓ Measured
12yrs
Of continuous commitment
✓ Since 2014

Work with a partner who can prove it.

Request the full CSR report and carbon footprint — raw figures, sources, methodology. No teasing, no staging.

Download our CSR report Contact us