Triple ISO-certified since 2017 (9001 · 18295-1 · 18295-2), ISO 27001 since 2025. Each standard is audited separately by an accredited body. Our scores are not declarative — they are verified, dated, enforceable.
Certified since 2017. Scope: multichannel customer relationship management — inbound, outbound, support, back-office, digital. Annual external audit by COFRAC-accredited body.
The universal quality management standard, applied to 100% of our operational, HR, IT and commercial processes.
Measurable performance commitment. Audited KPIs: AHT, FCR, NPS, CSAT. Standardised agent training and qualification. Complaints handling under standardised protocol.
The industry-specific standard for contact centres — beyond ISO 9001, it requires enforceable performance thresholds.
Transparency commitment toward our clients. Standardised reporting, SLAs compliant with the standard, audited client satisfaction measurement.
This second part guarantees that the contractual relationship itself meets the standard — a level few contact centres reach.
Certified in 2025. Scope: protection of customer data across the full processing lifecycle — collection, storage, access, transmission, archiving, destruction.
Covers security governance, risk management, access control, cryptography, physical security of the floors, and incident management. Annual external audit by accredited body.
European compliance is not a module bolted on — it is built into every process, every tool, every role, from scoping to contract exit.
General Data Protection Regulation fully applied. In-house DPO, processing register, systematic DPIAs.
SSL/TLS on every channel. AES-256 encryption at rest. Immutable audit logs. Encrypted off-site backups.
9 granular permission levels. Strong authentication (MFA) mandatory for all privileged roles.
No customer data stored, processed or transferred outside the defined contractual scope. Enforceable commitment.
Every sensitive action is traced, timestamped, signed. Logs retained per contractual periods.
Continuity plan tested annually, RPO < 4h, RTO < 8h on critical services.
Everything available for your procurement, quality or compliance teams — under NDA if needed. Transparency, here, is not a contractual option.
