Hands-on management
1 : 10
supervisor for 10 agents
Our managers are on the floor, accessible, involved. They know every agent they supervise by first name — and the details of every sensitive case.
A nearshore customer relationship centre where human quality is not a slogan — it is our operating model.
While the industry optimises for volume, we optimise for the quality of every interaction. It is not a slogan — it is a measured operating model.
Our managers are on the floor, accessible, involved. They know every agent they supervise by first name — and the details of every sensitive case.
We do not time your agents — we measure the quality of every exchange. Time spent is the result of a successful interaction, never its goal.
Quality (9001) + Customer contact centre standard (18295) + Information security (27001). Cofrac / IAF audits, zero major non-conformity.
Telecoms, ISP, E-commerce, Finance, Insurance, Healthcare — each industry has its own grammar, compliance and rhythm. We learn yours.
“These numbers come into focus sector by sector.”
Multichannel support for a European operator whose growth we have supported since opening in 2014.
On every engagement: hiring and training on permanent contracts only, quality audit from W+1 of go-live, weekly committees for the first six months.
SLAs, target FCR and quality score defined with each client. Contractual penalty beyond a defined drift over a 4-week rolling window. Reversibility built in from signing.
Since 2014, PolyCall has made a different bet: proving that a contact centre can be a premium workplace, a place of professional growth and sustainable performance. PolyCall leadership
A contact centre where people are trained, listened to, and given room to grow. Coffee bar, games room, individual career plan — because human quality on the floor starts with the welcome you receive when you walk in.
Headquarters built as a place to live: a flowering cherry tree at reception, a wall of portraits, mural quotes, a green nook. Every detail says the same thing — everyday care creates service quality.
Free feasibility audit · Reply within 48 business hours · Confidentiality guaranteed by default (ISO 27001).
