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PolyCall · Careers

Join a team that's changing the rules of the game.

At PolyCall, an advisor isn't a number. They're a trained professional, AI-coached, supported in their growth. Our 3% turnover speaks for us.

Apply now Discover our DNA
PolyCall advisor at her workstation
Why PolyCall?

Four reasons to stay — not one more.

01

Continuous training

30 gamified training modules, skill badges, adaptive quizzes. Every advisor progresses at their own pace with BYRSA.

02

AI-monitored wellbeing

Our DIDON module monitors your wellbeing and triggers preventive actions before burnout. 0 workplace accidents in 2025.

03

Personalised coaching

Your ScrumMaster gets AI recommendations to help you grow. 112 targeted coaching actions.

04

Career growth

Real internal career paths. Advisor → ScrumMaster, ScrumMaster → Operations Manager — the paths are real.

Our roles · 7 functions

From advisor to Operations Manager: a path, not a job.

M-01
Customer advisor
Inbound or outbound, multichannel — the foundation, full product training.
Junior · Senior
M-02
Technical support L1 / L2
Help desk, remote diagnostics, SLA-based incident management.
Tech
M-03
ScrumMaster
Operational supervisor of an 8–12 advisor team.
Management
M-04
Quality officer
TANIT operation, quality control, continuous improvement plans.
Quality
M-05
Trainer
Running BYRSA modules, client product training, onboarding.
Training
M-06
Operations manager (RUO)
Client P&L management, ScrumMaster team leadership, client-side relationship.
Leadership
M-07
Support functions
HR, IT, admin, finance — head-office roles, long-term permanent.
HQ
HR figures · 2025

Five numbers that speak for us.

100+
Permanent staff
3%
Turnover (vs 30–40% industry)
30
BYRSA training modules
0
Workplace accidents · 2025
300+
Jobs created over 12 years
Life at PolyCall

An HQ designed as a place to live.

Reception with cherry tree
Reception · cherry tree
Break room
Break room
Coffee corner
Coffee corner
Pool table and arcade
Pool · arcade
Reading corner
Reading corner
Neon library
Gaming corner
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Your data is processed in accordance with the GDPR. Retention 6 months unless you object.

A question before applying?

Our HR team replies within 48h. No automated questionnaire — a real human, who knows the place.

Contact us Discover our DNA